Refund Policy
CubitHost will process all refund requests in accordance with this Refund Policy.
Please note that CubitHost may amend this Refund Policy at any time. If we make any changes, we will notify you by posting the updated Refund Policy on our website. By continuing to use our services after such changes, you agree that CubitHost has provided you with sufficient notice of the changes to its Refund Policy, and your continued use of our services will constitute acceptance of the revised terms.
To request a refund, you must submit a service cancellation request by sending an email to s[email protected] or opening a support ticket via your CubitHost client area within the specified timeframes outlined in this Refund Policy for the relevant service you wish to cancel.
General Refund Process
- Service(s) must be cancelled before a refund can be issued.
- You will not be entitled to a refund if your domain name has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms of Service.
- You will not be entitled to a refund if your service is suspended or terminated due to a breach of our Terms of Service.
- You will not be entitled to a refund if your service is downgraded.
- All eligible refunds will be automatically credited to your client account with CubitHost, unless you specifically request a cash refund. Refunds credited to your client account can be used at a later date to purchase other products and services. You can view your credit balance by logging into your client account and visiting the “Available Credit” section on your client area dashboard.
- If you request a cash refund, CubitHost will only issue such refund to the account from which we received your payment, provided that the account details you provide for the refund match those from which we received your payment. In case of any discrepancy in the account details, an eligible refund will only be credited to your client account.
- Requests for cash refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All cash refund requests are subject to an administrative fee, which will be deducted from the refund amount. If the refund amount is less than the administrative fee (e.g., bank charges), you will only receive a refund to your client account.
- Unless you specifically request a cash refund, purchases made via any online payment gateway processor (e.g., PayPal, Stripe, etc.) may be refundable via the source of payment, and CubitHost is not responsible for any additional charges imposed by the online payment processing company.
- The same product or service will not be eligible for a refund more than once.
- All deposits made into the Wallet are non-refundable and cannot be withdrawn. No portion of your Wallet Balance may be transferred to another CubitHost account. This Refund Policy for CubitHost Wallet may be amended from time to time.
Overpayment
If we discover that you have overpaid for any product or service, we will automatically credit the overpaid amount to your CubitHost account, where you can use it to pay for other products or services in the future. You can view this credit by logging into your account and visiting the “Available Credit” section on your client area dashboard.
If you prefer to have an overpayment refunded to your bank account, you must send a refund request to sales@cubithost.com. Your request must include the invoice number for which the overpayment was made, date of payment, method of payment, and amount of overpayment. Once we receive your request, we will process it in accordance with this Refund Policy.
Web Hosting
- Annual shared hosting and reseller hosting purchases must be cancelled within 30 days of purchase to be eligible for a refund.
- Cancellation requests for monthly, quarterly, and semi-annual web hosting plans must be made within 72 hours of purchase to be eligible for a refund.
- The money-back guarantee does not apply to most add-on products, such as domains, due to their unique costs.
Web Hosting with Domain Registration
If you have purchased an annual web hosting package with free domain registration, you may cancel your purchase and request a refund within 30 days from the date of purchase. Please note that domain registrations are not covered under this money-back guarantee and are non-refundable. Therefore, the market value cost of the domain registration included in your web hosting package will be deducted from the refund amount.
Domain Registration
Please note that domain registrations are not covered under this money-back guarantee and are non-refundable.
SSL Certificates
- Comodo & Certum SSL Certificates that have been issued must be cancelled within 5 days of purchase to be eligible for a refund.
- For certificates that have been purchased but not yet issued, they can be cancelled and refunded only if you request cancellation within 30 days from the purchase date.
- If a cancellation/refund request for an issued or non-issued certificate is submitted after the specified grace periods have passed, the refund will not be honored.
Non-Refundable Products and Services
The following products and services are non-refundable once purchased:
- Virtual Servers
- Domain registrations, transfers & renewals
- Cloud hosting
- Local servers
- SiteLock
- CodeGuard
- SpamExperts email filter
- MarketGoo
- Bizgrowth Projects
- Website Projects
- Site Builder
- Google Workspace
- Microsoft 365
- Email Hosting
- cPanel Cloud Hosting
Despite domain names being non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited to your client account.
Refunds for services that have not yet been installed or set up after one month of purchase will be automatically credited to your client account and may be used to repurchase the same service or other services.
Payments Issues
If you have made any payment in error (e.g., double payment for an invoice, enabling automated payment, wrong transfer of funds, debited more than once on a transaction, etc.), we will automatically credit the overpaid amount to your CubitHost client account, where you can use it to pay for other products or services in the future. You can view this credit by logging into your account and visiting the “Available Credit” section on your client area dashboard.
If you wish to have an erroneous payment refunded to your bank account, you must send a refund request to [email protected], providing the necessary details, including the date of payment, method of payment, invoice number (if applicable), and amount of payment. We will process your request in accordance with this Refund Policy.
If you encounter any payment issues or additional charges, please contact us before contacting your bank or the payment processing company (e.g., PayPal, Flutterwave, etc.) to request a chargeback or reversal of the charges.F